KB-1465 Parsing error thrown when attempting to open a Word document from 'Word Doc from Template Smart Service'

Symptoms

When attempting to open a Word document using the Word Doc from Template Smart Service, a parsing error is thrown, as such:

Cause

An HTML formatting tag, such as <i> or <b>, or the characters &, <, and >, can cause this parsing error.

Action

For process variables, constants, and typed values, do not use HTML formatting tags, such as <i> or <b>, or the characters &, <, and >. If necessary, use the toHtml() function to remove these characters (i.e. rather than using <, use toHtml(<)).

Affected Versions

This article applies to Appian 17.1 and later.

Last Reviewed: January 2018