KB-2392 IsServiceAccount Field Displays False for Service Account Users

Symptoms

1. The IsServiceAccount field in the User record displays false for service account users who are members of the Service Accounts group.
2. After performing a full sync of the User record, the IsServiceAccount field reverts to false for service accounts that previously displayed true, until the previous actions in 2 and 3 are repeated.

Cause

This issue is caused by a product defect in the sync process for the User record when there are any deactivated users on a site.

This has been reported to the Appian Product Team and the reference number for this issue is AP-63793.

Workaround

To set the IsServiceAccount field to true in the User record type:

1. Manually deactivate and reactivate the affected service account users in the Admin Console.
2. Alternatively, remove and re-add the affected service account users to the Service Accounts system group.

Note that this workaround is temporary and the field will revert to false after a full sync on the User record - either avoid conducting full syncs of the User record or re-run the workaround steps after conducting a full sync.

Affected Versions

This article applies to Appian 24.3 and later.

Last Reviewed: August 2026.