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danna3499
Known Participant
May 3, 2023 11:18 PM UTC
Question

connected system authorization is canceled after inactivity

Hi,

I have a google drive connected system, I use it in an integration to create folders in google drive.

It works fine, but after a few minutes of inactivity or sign out my account, the authorization is canceled or expires and I have to re-authorize in my concept connected system for my integration to work again.

How can I always leave it active, without the need to authorize it every moment?

8 replies

stefanhelzle0001
stefanhelzle0001
Brainy
May 4, 2023 6:27 AM UTC

I think this is something you might have to change on the Google side.

bradc0001
bradc0001
Participating Frequently
May 23, 2023 7:36 PM UTC

Did you ever resolve this issue?  I've had a Google Drive connected system since November 2022 that was working perfectly fine until March 15, 2023.  After that date, I have to manually re-authorize the connected system every evening (my process executes nightly to store a document).  From my testing, it seems to expire after about an hour and need re-authorization from the Connected System.  I did not change anything on Appian nor Google.

lorenzot0001
Known Participant
May 24, 2023 8:28 AM UTC

Hi Brad, you are not alone. We are experiencing the same issue and we are investigating. If you find a way to solve this, please share it!

bradc0001
bradc0001
Participating Frequently
May 25, 2023 4:43 PM UTC

Thank you.  I suspect it could be on Appian's side.  I have posted a support case and will let you know the outcome.

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