Hi All,
We are using "Receive files over FTP" smart service to fetch files from a FTP folder and save it in Appian. However, we are not able to fetch the file & smart service is getting completed without any error. Could you please help us understand what is the exact parameter values we need to pass?
External System Key: Added username & password in third party credential store in Admin console. There a key got generated (although the test connection is failing). We are using the key in the External System Key parameter as a string (eg. "externl_key").
Use Per User Credential: False
Server Host Name: Text value, shared by external system
Server Port: Number value, shared by external system
Remote File URL: URL of the file appending the actual file name with extension
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Whenever the process model is not displaying any error, then the best place to check is the logs. Check for tomcat stdout logs and that should tell you the problem.