Appian Task Notification Email Link - User Start Page not sending users to the task on the site

Question

Hi there. We have an issue we have been unable to resolve with Appian's default task notifications. We want the "View Task" button from the notification email to send the user to the task on one of our sites rather than through Tempo. We have been able to accomplish this in a couple of our environments by setting the default user start page to: " ">our-environment-name.appiancloud.com/.../our-site-page" with a couple others sites set up for specific groups. We have tried the same thing for another one of our environments, but no matter what we've tried with specific groups and default sites, all the task notifications are sending users to the tasks in Tempo rather than the site. We've tried comparing settings across the environments to spot the differences to see why it is working in one place but not the other, but we haven't been successful yet. 
 Is there some other setting that we've missed?

Mike Schmitt · Answer

Not having tested it recently, I was under the direct impression that the automated Task email includes a link to a site that represents the user's default login page site.

Mike Schmitt · Answer

I'm not sure what setting takes precedence for any given user, at least with respect to the Tempo task link. You'll want to test with users where they definitely have a default page setup, and preferably with users who have no access to Tempo (at least, start there and work backwards). 
 To be fair, it would be pretty easy to make a dummy user (pointing to your email address) and a dummy process model you could just launch over and over with a single task and hardcoded assignment, so you can test many different settings in quick succession in a controlled manner.