KB-1296 Appian environments configured with HTTPS and an F5 layer are not accessible

Symptoms

While using BIG-IP system, users are unable to reach HTTPS sites from Appian. When attempting to connect, HTTP response returns 403.

Cause

The SSL certificate is missing or does not have the entire certificate chain.

Using a third-party network capturing tool will assist in determining if the entire chain certificate is present.

Action

Ensure that the SSL profile contains the entire certificate chain.

Refer to https://support.f5.com/kb/en-us/solutions/public/13000/300/sol13302.html for more details.

Affected Versions

This article applies to all versions of Appian.