My question has to do with Appian's configuration to process items from an i

jerryr over 11 years ago

My question has to do with Appian's configuration to process items from an incoming distribution list. It is my understanding that Appian will only process items if the distribution list alias has been configured on the server. If the alias does not exist, then Appian will not create an item and the e-mail will be scanned and then ignored. Since we have many teams that will add our main distribution list to other distribution lists, we end up getting important items dropped. I am wondering if there is a way to configure the utility to open up an Appian item to a default process flow when no alias configuration is present. Is that possible within Appian or does this issue need to be addressed within Outlook?...

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0 Sathya Srinivasan
Appian Employee
over 11 years ago

Jerry, assuming you're talking about consuming external Emails in Appian, Appian can consume any email address as long as its configured in the custom.properties. The alias is required where there is a redirect or the mailbox is recognized by an Alias within the server. Having said that, can you explain with an example what you're tying to do?
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0 Sid
Appian Employee
over 11 years ago

Hi Jerry, it sounds like this may have to be handled in Outlook. Why not have a rule for your distribution list (that is included in other folk's distribution lists) that forwards all e-mails sent to it to a central email inbox or list? Then you can associate an Appian alias with this central email inbox. This way you don't have to worry about the difference between someone sending email directly to your list or to a superset of your list.
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0 jerryr over 11 years ago

Thanks for the responses. I have opened up a support case asking if we can have the option were all incoming e-mails to a specific distribution list will create an Appian work item. It would be nice to have this option up front, do you want to process all incoming e-mails or do you want to selectively configure the incoming e-mails. To answer a few questions, we have looked into the forwarding option but if that is done we lose the original sender and the option to easlity include correspondence in the item.
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