My question has to do with Appian's configuration to process items from an i

jerryr over 11 years ago

My question has to do with Appian's configuration to process items from an incoming distribution list. It is my understanding that Appian will only process items if the distribution list alias has been configured on the server. If the alias does not exist, then Appian will not create an item and the e-mail will be scanned and then ignored. Since we have many teams that will add our main distribution list to other distribution lists, we end up getting important items dropped. I am wondering if there is a way to configure the utility to open up an Appian item to a default process flow when no alias configuration is present. Is that possible within Appian or does this issue need to be addressed within Outlook?...

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0 jerryr over 11 years ago

Thanks for the responses. I have opened up a support case asking if we can have the option were all incoming e-mails to a specific distribution list will create an Appian work item. It would be nice to have this option up front, do you want to process all incoming e-mails or do you want to selectively configure the incoming e-mails. To answer a few questions, we have looked into the forwarding option but if that is done we lose the original sender and the option to easlity include correspondence in the item.
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0 jerryr over 11 years ago

Thanks for the responses. I have opened up a support case asking if we can have the option were all incoming e-mails to a specific distribution list will create an Appian work item. It would be nice to have this option up front, do you want to process all incoming e-mails or do you want to selectively configure the incoming e-mails. To answer a few questions, we have looked into the forwarding option but if that is done we lose the original sender and the option to easlity include correspondence in the item.
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