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yinanc0001
March 15, 2023
Question

452 Too many recipients received this hour & Failed to send email

  • March 15, 2023
  • 6 replies
  • 0 views

Hi all ,encounter below error when using Send Email smart service.

`Failed to send email`,

Then  i go to check error log

see above yellow part  error message:

`452 Too many recipients received this hour`

wait for a while,it can work fine.

looks like it can be configured in somewhere for recipient limitation.

anyone has suggestions?

6 replies

stefanhelzle0001
stefanhelzle0001
Brainy
March 15, 2023

This seems to be a configured limitation on the server that receives the emails from Appian. I suggest to contact the email server admins.

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yinanc0001Author
March 15, 2023

Thanks for your reply, you mean i go to contact appian support team?

harshitb6843
harshitb6843
March 15, 2023

I guess this is an onprem environment and you have connected a mailing account to it. This error means that there is a limit on your mailing account and you will have to wait for an hour unless this gets restored. You can check more about it in the mailing account's documentation. 

mallepup3914
mallepup3914
March 15, 2023

Yes, agreed to above point there is no limit from Appian side. You might need to check with your mail server team.

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yinanc0001Author
March 15, 2023

Hi Harshit & Mallepu ,Thanks for your replies, the recipient email address is from our company address. So should i go to check our company self server team?

mallepup3914
mallepup3914
March 15, 2023

I would say Yes. [emoticon:c4563cd7d5574777a71c318021cbbcc8]

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