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elvisb958752
elvisb958752
October 17, 2025
Question

Auto closing tasks

  • October 17, 2025
  • 8 replies
  • 0 views

Hello guys,

I wanted to ask if there is any way in appian to execute a process if no action was taken after a certain period of time.
My scenario is very simple. I do have a process model that updates the task status to completed through a script task, save the changes with write records and sends an email notification afterwards.
What I am trying to achieve is changing the status to completed if no action/button click is taken in lets say a couple of days. 

    8 replies

    stefanhelzle0001
    stefanhelzle0001
    October 17, 2025

    This is what exceptions in user input tasks are made for.

    https://docs.appian.com/suite/help/25.3/Process_Node_and_Smart_Service_Properties.html#exceptions-tab

    elvisb958752
    elvisb958752Author
    October 17, 2025

    For this scenario to work it would need the user to click on the button action that triggers the process model, which is not what I want. And as it is explained on the link that you provided you cannot setup exceptions on events.

    shubhama926776
    shubhama926776
    October 17, 2025

    Use an escalation timer on the user input task to auto-complete and send the email after the set time.

    Exceptions tab

    elvisb958752
    elvisb958752Author
    October 17, 2025

    I understand, but I simply want the task to be completed without any user interaction. Correct me if I'm wrong, but the scenario you provided suggests that the user needs to instigate the process 1st before the exception rule takes place.

    shubhama926776
    shubhama926776
    October 17, 2025

    Add a parallel gateway after the user input task.
    Path 1: Normal user completion.
    Path 2: Timer event set to 2 days -> Script task updates status, writes records, sends email -> Terminate event.

    This timer path will auto-complete the task without user interaction after 2 days, effectively handling timeout scenarios in parallel to user actions.

    Explained it properly in this link 
    https://docs.appian.com/suite/help/25.3/Process_Node_and_Smart_Service_Properties.html#exceptions-tab

    harshas2775
    harshas2775
    October 17, 2025

    If process has a task active then Exception path is the way to go!

    You can configure Exception Path which basically times out the user input task. If user doesnt complete the task before Timer is triggered the system executes the Exception path. Generally I configure 1 hour timer and the exception path can have nodes (email/write records etc) followed by an End node

    For your use case you can setup the write records node in the exception path which will update status to Completed and Ends the process. 

    If you dont have any active process and you want the system to change status to complete after few days depending on some value/status then you need to setup the process model as a Daily running batch job. Basically have the process get the cases you want to mark Complete and then update all the cases which fulfill the criteria. If on a given day no such cases are found process should end otherwise should update status and notify users as needed.

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