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ladislavm0002
April 14, 2023
Solved

Autorelease of task which was accepted

  • April 14, 2023
  • 6 replies
  • 2 views

Hello team,

is there any best practice on how to auto-release a task which was accepted by somebody from a specific group after some time, lets say 1 hour. In my case i have a group called "Processors" which contains approx 50 users. When a task is assigned to this group the users accept a task a work on them. I want to ensure that when somebody from the group accept a task but not complete it in 1 hour it will be autoreleased and reassign back to the whole group so somebody else can take care of it.

Thanks

Best answer by stefanhelzle0001

The Appian documentation search bot at your service:

docs.appian.com/.../Process_Node_and_Smart_Service_Properties.html

docs.appian.com/.../Process_Model_Recipes.html

6 replies

stefanhelzle0001
Brainy
April 14, 2023

This can easily be done by configuring a task escalation with a timer. Did you already try that?

ladislavm0002
April 14, 2023

no not yet, i have no previous exprience with escalation. can you advise please?

stefanhelzle0001
Brainy
April 14, 2023