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ladislavm0002
Known Participant
Apr 14, 2023 11:08 AM UTC
Solved

Autorelease of task which was accepted

Hello team,

is there any best practice on how to auto-release a task which was accepted by somebody from a specific group after some time, lets say 1 hour. In my case i have a group called "Processors" which contains approx 50 users. When a task is assigned to this group the users accept a task a work on them. I want to ensure that when somebody from the group accept a task but not complete it in 1 hour it will be autoreleased and reassign back to the whole group so somebody else can take care of it.

Thanks

stefanhelzle0001
Brainy
Apr 14, 2023 11:24 AM UTC

6 replies

stefanhelzle0001
Brainy
Apr 14, 2023 11:12 AM UTC

This can easily be done by configuring a task escalation with a timer. Did you already try that?

ladislavm0002
Known Participant
Apr 14, 2023 11:21 AM UTC

no not yet, i have no previous exprience with escalation. can you advise please?

stefanhelzle0001
Brainy
Apr 14, 2023 11:24 AM UTC