Skip to main content
minhajk0001
Known Participant
Apr 23, 2021 12:05 PM UTC
Question

Configure e-mail smart service based on condition ?

Here I have attached process model config image,I want trigger different mail based on order status but when I try to configure condition it is not showing other two email option.

Any Idea how to do this?

3 replies

nagarajanc0002
nagarajanc0002
New Participant
Apr 23, 2021 12:51 PM UTC

HI,

Please check the connector is connecting between the XOR -> Initiated -> End Node, XOR -> InProgress-> End Node and XOR -> Completed-> End Node. 

I hope now the connectors are like XOR -> Initiated -> END. The Initiated is Connected 2 times to the end node(InProgress and Completed Email nodes are overlapping that path). 

peter.lewis
peter.lewis
Employee
Apr 23, 2021 12:52 PM UTC

Are you sure that your paths are connected in the correct direction from the "status updated" to your other nodes? I don't see the arrow ends for the bottom two send email nodes, so I wonder if the arrow is going in the incorrect direction.

Honestly it's a little difficult to tell which way the arrow is going - I'd recommend just deleting the path between those nodes (click on the path and hit delete) and recreating them.

    minhajk0001Author
    Known Participant
    Apr 23, 2021 12:55 PM UTC

    Thanks [mention:6b9f80ff18f9420082d13ef2d5121d56:e9ed411860ed4f2ba0265705b8793d05], your are right the arrow direction is wrong that why I am not able to configure

    Terms & ConditionsAccessibility statement