Configure e-mail smart service based on condition ?

HI,

Please check the connector is connecting between the XOR -> Initiated -> End Node, XOR -> InProgress-> End Node and XOR -> Completed-> End Node. 

I hope now the connectors are like XOR -> Initiated -> END. The Initiated is Connected 2 times to the end node(InProgress and Completed Email nodes are overlapping that path). 

Are you sure that your paths are connected in the correct direction from the "status updated" to your other nodes? I don't see the arrow ends for the bottom two send email nodes, so I wonder if the arrow is going in the incorrect direction.

Honestly it's a little difficult to tell which way the arrow is going - I'd recommend just deleting the path between those nodes (click on the path and hit delete) and recreating them.