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September 28, 2022
Question

Error in attachment when sending email

  • September 28, 2022
  • 10 replies
  • 0 views

Hello,

In a process I'm sending an email with an attachment.

The problem comes when the document attached looks like its corrupt or in a strange situation.

What could cause this?

Here i'm triying to insert pictures of the configuration and the error.

Image of the document recived:

Image of the configurations on the process in the email sender.

Thank you!

10 replies

stefanhelzle0001
Brainy
September 28, 2022

What data type is pv!pago.facturaFirmada?

September 30, 2022

The data type is document.

October 11, 2022

Hello Carlos,

did you manage to solve this issue?

aparajitas0002
October 11, 2022

Haven't experienced this but the only scenario I can think for this happening is when we use File Upload Field. In this case this can happen if the document ID is being saved into this parameter from an interface and not the process model. It happens because a permanent Document ID is only added to the document once the interface is submitted. If this is the reason, it is better to save the document in a different variable and then map it to the CDT/mapping, through a script task.

richas0003
October 11, 2022

No this is not the scenario i guess this is issue of E-mail smart service

October 11, 2022

Hello,

we solved this issue today by applying the latest hotfix.

We have a cloud-based environment running version 22.3.