Skip to main content
J
johng0005
August 11, 2021
Question

Error when resetting user password

  • August 11, 2021
  • 1 reply
  • 0 views

Hi guys, been facing this issue on our DEV environment for a couple of weeks now. When trying to reset the passwords for certain accounts via the admin console we're getting the following error: 

An Error Has Occurred Expression evaluation error [evaluation ID = 89ca3:c4826]: An error occurred while attempting to store into the following variables: [local!passwordResetWriter]. Details: [[local!passwordResetWriter:The user [test.account] does not have sufficient privileges to perform the requested action because they are not in any role.]]

When trying to reset the password via the "Forgot Password" link, we're seeing the following:

ERROR com.appiancorp.security.auth.forgotpassword.ForgotPasswordRequestServlet - Unexpected exception when processing password reset request.
com.appiancorp.security.authz.AuthorizationException: The user [test.account] does not have sufficient privileges to perform the requested action because they are not in any role. (APNX-1-4188-001)


No password reset emails are being sent and we're unable to access these accounts. The accounts are active, and I've tried removing them from a group and readding them. Any idea how to resolve this?

    1 reply

    hemalathak803
    hemalathak803
    August 11, 2021

    Hi John,

    Please check this KB ink,

    https://community.appian.com/support/w/kb/352/kb-1130-the-user-xxxxx-does-not-have-sufficient-privileges-to-perform-the-requested-action-because-they-are-not-in-any-role-error-thrown-in-different-scenarios

    This error may be due to the deactivated user has been reactivated after the upgrade. Try adding/removing the user into any group and log out and log in back into Appian.

    Thanks,

    Hema

    Terms & ConditionsAccessibility statement