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raulg0001
raulg0001
Inspiring
May 23, 2023
Question

ERROR:Work item cancelled (Data Outputs)

  • May 23, 2023
  • 6 replies
  • 7 views

ERROR:Work item cancelled (Data Outputs)

Hello

We have a problem in PRODUCTION. The service account that is used for deployments from PRE to PRO through the compare and deploy component, was deactivated, now after activating the service account again, the processes keep failing and it shouldn't since the service account is already active. Does anyone have a solution for this?

The error that comes out is this: ERROR:Work item canceled (Data Outputs)

6 replies

L
laurensw425805
May 23, 2023

There are a few discussions on this error already.

Have you read those? Also, what have you tried already?

One discussion on this that has helpful tips:
community.appian.com/.../error-work-item-cancelled-data-outputs

mikes0011
mikes0011
Brainy
May 23, 2023

How did the service account get deactivated?  If it's in the Service Accounts group it should never get automatically deactivated - unless someone did it intentionally or something?

The Expression Guru
mathieud0001
mathieud0001
Brainy
May 23, 2023

So you reactivated the account and attempted to restart the processes and it didn't work?

    mikes0011
    mikes0011
    Brainy
    May 23, 2023
    reactivated the account and attempted to restart the processes

    Good point - i've run into this issue before (especially in lower environments where old developer accounts cycle out) and it's always worked fine after reactivating the account in question and manually restarting any stuck node(s).

    The Expression Guru
    raulg0001
    raulg0001Author
    Inspiring
    May 25, 2023

    The problem we faced was related to the interconnection of our environments and the use of the compare and deploy component to promote changes from one environment to another. In this process, we utilized a service account, and our error stemmed from accidentally disabling that account. Since it's not possible to log in with a service account, we have identified a solution to address this problem.

    The solution involves following these steps:

    1. Remove the affected user from the service account group.
    2. Request the restoration of the disabled service account's password.
    3. Log in with the service account using the newly restored password.
    4. Re-add the user to the service account group.

    By following these steps, the problem will be resolved, and the proper functionality of the interconnected environments will be restored.

    mathieud0001
    mathieud0001
    Brainy
    May 26, 2023

    interesting - thanks for the update.

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