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saeedb0001
August 18, 2021
Question

File Upload Extremely Slow

  • August 18, 2021
  • 4 replies
  • 0 views

Hello everyone,

Is anyone else having a problem with extremely slow file uploading process using the a!fileUploadField component in a form?

It literally takes 30+ seconds to upload a 4kb text file. During the uploading, it completely freezes my browser instance. I can't access any other tabs. 

Is there a solution?

    4 replies

    peter.lewis
    peter.lewis
    Employee
    August 18, 2021

    Is it only issues with file upload or are you noticing other slowdown on your site? Regardless, it may be worth opening a ticket with Appian Support.

    S
    saeedb0001Author
    August 19, 2021

    I see, it is most noticeable in the file upload component, how can open a ticket with appian support? 

    peter.lewis
    peter.lewis
    Employee
    August 19, 2021

    If you go to the Support tab at the top of this page or https://community.appian.com/support/ you should see a button at the bottom to open a support case. Keep in mind that not all users will be able to submit a support case - you might need to reach out to your support contact for your organization in order to create a new case.

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