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September 6, 2022
Question

Forgot password - expired link

  • September 6, 2022
  • 7 replies
  • 0 views

Unable to login suddenly (not sure why, the user does not seem to be locked). 

Click [Forgot Password] sends a reset link, pressing (immediately) the link fails witn  "Your Link Has Expired" message. 

Weird!

    7 replies

    Participating Frequently
    September 7, 2022

    Administrator would able to check your credential. Is it inactive or even to reset your password.

    humil914Author
    September 7, 2022

    I am an Administrator.

    muhammads0148
    January 11, 2023

    did you found the solution  this issue ?

    mikes0011
    Brainy
    September 7, 2022
    pressing (immediately) the link fails witn  "Your Link Has Expired" message

    If you're able to reproduce this with additional accounts, I'd recommend opening a support case as it sounds like a potential bug.

    The Expression Guru
    muhammadhaseebk9745
    January 11, 2023

    I am facing the similar issue, did yours got sorted?

    humil914Author
    January 12, 2023

    In my case the user was a member of service accounts, which prevents her from logging in. 

    January 12, 2023

    Open a support case and send an email to community@appian.com they will resolve your issue