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ghanashyam905071
December 1, 2023
Question

How to Appian Case management

  • December 1, 2023
  • 4 replies
  • 0 views

Hi Champs,

In one of the use case, we do need Case management and I see Appian comes up with it's Case Management framework ; but I am not sure how to use the same.

Can anyone have use the same or any idea how to use it?

Regards,

Ghanashyam

4 replies

davidj137213
davidj137213
Brainy
December 1, 2023

Find the following asset that will help you understading case management in Appian

assets.appian.com/.../guide-case-management_EN.pdf

G
ghanashyam905071Author
December 2, 2023

Hi David,

Thanks for the link. Here it gives benefits and use cases of Case Management ; but I am unable to find any reference how to implement the same in our case. Shall we purchase this asset from Appian and do only configuration changes required for the client or shall we build it from scratch. I am confused on that part.

Regards,

Ghanashyam

stefanhelzle0001
stefanhelzle0001
Brainy
December 2, 2023

What you should do or not do, depends solely on your use case. If you are in doubt, contact Appian and ask for a demo.

In general, case management in Appian means that you have a case record and a bunch of record actions you enable based on some logic.

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