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marcinw1932
marcinw1932
November 30, 2022
Solved

How to monitor email distribution list to start an appian process

  • November 30, 2022
  • 6 replies
  • 0 views

Hi everyone,

I need to track my company distribution list (contact group) on outlook email.

It should work this way: Sombody sends an email to my distribution list. Receiving the email to my inbox is an action that triggers appian process with parameters extracted from that email.
The distribution list that I need to monitor has company domain and it is not on appian cloud. I checked the Receive Message Event documentation but I am still not sure how to approach this task.

Thank you in advance,
Marcin

Best answer by dimitriss5700

What is the exact problem that you are facing? You don't know how to set up the Receive Message Event or you don't know how to forward an email to the Appian platform for triggering a process?

First of all, you need to ensure that your platform is able to receive external email messages. Check here what you (or the admin team) need to do in order to achieve that. 

Once you achieve that, you have to create an Email Rule (on your email server or application that manages the distribution list) that will forward that email to a specific email address that will start the process model that you want in Appian. The format of the email has to be like this:  

Check here for more details: https://docs.appian.com/suite/help/22.4/Sending_an_Email_Message_to_a_Process.html#cloud

6 replies

dimitriss5700
dimitriss5700Answer
December 1, 2022

What is the exact problem that you are facing? You don't know how to set up the Receive Message Event or you don't know how to forward an email to the Appian platform for triggering a process?

First of all, you need to ensure that your platform is able to receive external email messages. Check here what you (or the admin team) need to do in order to achieve that. 

Once you achieve that, you have to create an Email Rule (on your email server or application that manages the distribution list) that will forward that email to a specific email address that will start the process model that you want in Appian. The format of the email has to be like this:  

Check here for more details: https://docs.appian.com/suite/help/22.4/Sending_an_Email_Message_to_a_Process.html#cloud

    marcinw1932
    marcinw1932Author
    December 8, 2022

    Thank you Dimitris for your response, you are right, I did not determine my problem precisely.

    I am using currently Appian Community Edition.
    I did not know how to set custom configurations in my appian environment to enable anonymous user access and to poll an email account. I contacted with appian support via email and got response that unfortunately, custom configurations are not currently supported by Appian Community Edition. 

      stefanhelzle0001
      stefanhelzle0001
      Brainy
      December 8, 2022

      This does not require any custom config. Just try to send an email to you environment as Dimitris pointed out.

      https://docs.appian.com/suite/help/22.4/Sending_an_Email_Message_to_a_Process.html

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