Not able to access my cloud database

7 replies
28 views

Hello Appian Community so from last 2-3 days I don't know why I am not able to access my cloud database , whenever I am trying to open it so new tab is opened but there is blank page I don't know what's wrong so someone can help me out regarding this. ?

konduruc733182Answer

Inspiring

Hello [mention:190a358f01ba46ab8c569b6353a5f5fa:e9ed411860ed4f2ba0265705b8793d05]

Please raise a Support case if you are able to or please send an email to communityedition@appian.com regarding the same.

konduruc733182Answer

Inspiring

Hello [mention:190a358f01ba46ab8c569b6353a5f5fa:e9ed411860ed4f2ba0265705b8793d05]

Please raise a Support case if you are able to or please send an email to communityedition@appian.com regarding the same.

rajt0005Author

Known Participant

I did mail them regarding the same and I didn't got any reply from the team .

konduruc733182

Inspiring

I hope you are using a community edition. Have you tried shutting down the environment and then restarting?

harshitb6843

Brainy

Did you try opening it in a new browser or incognito? It could be because of the cache..

rajt0005Author

Known Participant

yes I tried , I think so my site is still not updated to appian version 24.1 and my site is still using 23.4 APJ appian version , so I guess because of this I am not able to use my cloud database .

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