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rajuk0004
Known Participant
Jul 8, 2021 3:05 PM UTC
Question

Not receving e-mail after setting up timer event in escalation

Hi, I have set up timer event  in the escalations tab and selected Send Alert in what action to be taken section ? and gave my e-mail address, it's not working.

Tried Send e-mail smart service, i can receive e-mail with this smart service, ONLY change i made is changed Timezone in process model properties to IST, which is my time zone, any help is much appreciated.

    3 replies

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    Jul 8, 2021 4:32 PM UTC

    I think you should see whether a task has been escalated in the process history. Did you check that?

    rajuk0004Author
    Known Participant
    Jul 8, 2021 4:47 PM UTC

    No, it's not escalated.

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    Jul 8, 2021 4:52 PM UTC

    I see. But that was only assigned for a minute. I suggest to just start the process and then let it stay for some hours.

    Depending on the timezone of the process and the one of your user, creating a fresh timestamp using datetime() might return an unexpected result.

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