Skip to main content
udhayak0001
Inspiring
August 5, 2024
Solved

On Premise environment is down and the tomcat logs shows outofmemory error

  • August 5, 2024
  • 4 replies
  • 0 views

Hi All,

Suddenly, the environment became very slow and then completely inaccessible. Upon checking the Tomcat logs on the server, we discovered an OutOfMemory error. We later found out that performance testing had been conducted in this environment, which is not intended for load testing.

need some help to recover the environment

Thanks in Advance ,

Udhaya

    Best answer by udhayak0001

    We have determined that the issue was caused by a heap memory problem. An expression with a database call had a batch size of -1 and was running in a loop, which led to the heap memory being exhausted and ultimately caused the application to crash.

    4 replies

    venkatrea696188
    August 5, 2024

    I am not an expert in on-premise maintenance but I heard you need to clear the cache  (KAFKA , HS, SS) and need to restart your environment.

    https://community.appian.com/support/w/kb/3429/kb-2288-application-server-heap-memory-faq

    udhayak0001
    Inspiring
    August 6, 2024

    Thanks Venkat we will try to do that