Skip to main content
March 7, 2025
Question

Recordtype export to excel is not downloading the excel records

  • March 7, 2025
  • 11 replies
  • 0 views

I am having Appian 24.2 version and the recordtype is having only few records <100 and also few columns <10. When i created the recordtype, it has sync disabed.

Export to excel button is visible and aso clickable. But when i click that button, download is keep on happening for full day but dint return excel. This is happening for all record types.

Please let me know what might be issue.

    11 replies

    varuntejg243705
    March 7, 2025

    Hi [mention:0fee57b16df94b61be23f8aacd0ec3df:e9ed411860ed4f2ba0265705b8793d05] ,

    Please try to clear Cache, Cookies, and then try again.

    Try with different browser too. Please let us know if still the problem persists.

    March 7, 2025

    Yes, we tried this but stilll facing issues. This is happening for all users

    varuntejg243705
    March 7, 2025

    By any chance try enabling sync and export or If it's a cloud environment, raise a support ticket with Appian.

    July 31, 2025

    We are also facing same issue(Recordtype export to excel is not downloading the excel records) after version upgrade 23.2 to 24.2....please let us know if anyone know the solution.

    harshas2775
    July 31, 2025

    Better to check with Appian Support! 

    July 31, 2025

    we have raised the ticket to support team.... waiting for RCA