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akshayg0006
Inspiring
Mar 7, 2021 9:10 AM UTC
Question

Send Email

I need to send mail from  say 'AKS-DoNotReply@HSBC.com'... but when am trying to send its saying "No valid recipients resolved". but from other mail id am able to send ..
My doubt is AKS-DoNotReply@HSBCcom mail id needs to be created which Appian guy needs to create. Or is there some configuration am supposed to make if so please guide with steps.
Note: Am using Custom Sender to send Email.
 

    12 replies

    mikes0011
    mikes0011
    Brainy
    Mar 7, 2021 4:30 PM UTC
    "No valid recipients resolved"

    This error message has nothing to do with your configured sender.  Without any way to tell otherwise, I would have to assume that the failures you're seeing are due to an invalid recipient address being passed.  Can you post a screenshot of your current configuration?

    The Expression Guru
    akshayg0006Author
    Inspiring
    Mar 7, 2021 6:12 PM UTC

    Here it goes [mention:b45a4f6a20b14a008e4e0ec732a8bf98:e9ed411860ed4f2ba0265705b8793d05]

    mikes0011
    mikes0011
    Brainy
    Mar 8, 2021 3:11 PM UTC

    This looks fine, assuming that pv!notes.primaryEmailAddress has a valid email address with no extra characters or spaces, and is either a single value or is an array where every entry is non-blank and a valid e-mail.  The error message you posted originally suggests that this is where your issue is probably located, too.

    The Expression Guru
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