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amikb0002
June 4, 2021
Question

Send Escalation email to Assignee's manager

  • June 4, 2021
  • 2 replies
  • 0 views

Hi, We have requirement to send an escalation email notification to assignee's manager ( Organization AD) if user input task is not actioned within stipulated time. Can you pls suggest if this is possible in Appian to obtain someone's manager name dynamically ?

    2 replies

    gabriele.camilli
    gabriele.camilli
    June 4, 2021

    Hi,

    some possible solutions i may suggest:

    1. If you have an integration for your organizations AD with that information in, you can just create a rule to retrieve a user's manager
    2. If that information is in the Appian User Profile in Administration Console, you can use that information using the user() function
    3. An always good solution could be to have a reference table userToManager, that requires to maintain that information on the DB and/or create a process to let some group of user to update that information on organization's changes
    A
    amikb0002Author
    June 4, 2021

    Thank you [mention:ac016740a0b74fd08e73b9c0baf44d40:e9ed411860ed4f2ba0265705b8793d05] . This will be helpful.

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