Skip to main content
shobhits0002
shobhits0002
August 23, 2022
Solved

Session Expiry Message Issue

  • August 23, 2022
  • 6 replies
  • 0 views

When there is prolonged user inactivity, a popup comes from Appian stating that session is about to expire.

We are not able to click on any of them. The screen freezes until we refresh the browser. 

I am looking for guidance if anyone has encountered this in their projects. Any pointers are appreciated.

    Best answer by harshitb6843

    This is a common problem a lot of us are facing. I doubt that this is because of some overlay in Appian. And I also tried to reach out to the support but according to them, everything was just fine.
    There are two ways with which you can confirm if what I am saying is making any sense.

    1. Try using Mozilla or Edge and it should work fine in those browsers. 
    2. You should be able to use the "Tab" key on your keyboard to navigate to that button and then hit the "Space" or "Enter" key to click on the button. 

    You can also increase the session timeout in the Admin Console

    6 replies

    harshitb6843
    harshitb6843Answer
    August 23, 2022

    This is a common problem a lot of us are facing. I doubt that this is because of some overlay in Appian. And I also tried to reach out to the support but according to them, everything was just fine.
    There are two ways with which you can confirm if what I am saying is making any sense.

    1. Try using Mozilla or Edge and it should work fine in those browsers. 
    2. You should be able to use the "Tab" key on your keyboard to navigate to that button and then hit the "Space" or "Enter" key to click on the button. 

    You can also increase the session timeout in the Admin Console

      shobhits0002
      shobhits0002Author
      August 23, 2022

      Hi Harshit,

      Thanks for your reply.

      I'm able to click on Sign Out and Resume buttons.
      but, when I click on 'Sign Out', browser pops up the below message:

      but, when clicking on 'Resume Session', nothing happens.
      Can you please provide your inputs on this?

      harshitb6843
      harshitb6843
      August 23, 2022

      When you click on resume, you resumed your session. So you can continue working. But when you click on "Sign out" then Appian is just showing its care by asking if you really want to leave as you have some unsaved changes

      B
      bhavikav0002
      March 23, 2023

      Hi, Does anyone seen this behaviour for sites? Do we get session timeout or not

      mallepup3914
      mallepup3914
      April 17, 2023

      Session will timeout and you will be logged out depends on how the Environment timeout settings..

      Terms & ConditionsAccessibility statement