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February 27, 2025
Question

Start a task from an email link

  • February 27, 2025
  • 4 replies
  • 0 views

Hi All

I am working on version 24.3!

My scenario is, in the SITE provided to the users there is an Active Tasks page where user is shown the tasks as a link. On clicking the link; at the backend we have used a!startProcessLink() to start the appropriate Process Model with the required parameters. 

We send a customised mail to user using Send E-mail smart service whenever a task gets assigned to them. The user wants the functionality that in that customised email, a link is provided for the task such that on clicking the link a task gets opened just like it gets opened from the SITE. I understand that a!startProcessLink() actually returns a Reaction Tree which Appian internally reads when we call the a!startProcessLink().

Wanted to check is there a way to handle the same scenario from the email such that on clicking the link in the email; the corresponding process gets started in Appian just like it happens from the SITE.

Thanks in advance!!

    4 replies

    karumurua531442
    February 27, 2025

    Hi,[mention:31daa4543d444c5293dacb3938c72b8d:e9ed411860ed4f2ba0265705b8793d05]  startProcessLink() is a reaction tree that only works within Appian interfaces; it cannot be directly used in an email. Did you check if there is any way from WebApi?

    komalc3Author
    February 27, 2025

    Hi [mention:3510a5189ce1477eaf2e09f5858c87e9:e9ed411860ed4f2ba0265705b8793d05] Thanks for replying!! If you can elaborate how Web API can help in my scenario. As far as i understand you are saying that the email link should call a Web API rather than calling a!startProcessLink()? 

    stefanhelzle0001
    February 27, 2025

    Appian does not support starting a process from a link coming from an external web page or email.

    komalc3Author
    February 27, 2025

    Thanks [mention:a11f77a729fb4db2af76b09948583328:e9ed411860ed4f2ba0265705b8793d05] for replying!!