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harshad2379
August 2, 2022
Question

Unable to open users tab and profile tab

  • August 2, 2022
  • 2 replies
  • 0 views

Hi, 

I have updated my profile picture in my organization's instance.

However, the document was deleted and hence I am seeing an error as shown in image below.

Please help me on how to resolve this.

 

    2 replies

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    August 2, 2022

    In case someone deleted the document manually, I do not know of a way to fix this.

    If this is an on-premise setup, you might get access to the Appian internal DB and modify the row in the user table. But you will not get any support from Appian in case this breaks anything! So you better know what you are doing.

    H
    harshad2379Author
    September 12, 2022

    Thank you Stefan.

    I contacted Appian Support and they were more than happy to help me out.

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