When Should I Use the Event History List for Comments vs. Creating a Custom Comment Record?

Question

I'm working on a use case for comment functionality, and I'm considering whether to use Appian&rsquo;s built-in Event History List or to build a custom record type to store and manage comments.
The Event History List is convenient, especially with @mention support and auto-timestamps, but I'm curious if there are any reasons to prefer a self-made comment record type.
Are there any performance, scalability, or user experience considerations you&rsquo;ve encountered in either direction?
Would love to hear best practices or examples from others who&rsquo;ve navigated this tradeoff!

stefanhelzle0001 · Accepted Answer

I think that the event history is a good place for comments. In the end, it is just as good as any other record.

mathieud0001 · Answer

My personal rule of thumb is to stick with the "Appian" way of doing things until I hit a case where it doesn't make sense anymore.

If you use standard Record Events, you do gain a lot of benefits with the trade off of having less flexibility.

- Ability to tag people in the comments

- Ability to subscribe to Records

etc

Sign up

Login with SSO

Login to the community

Login with SSO