Purpose

This article explains how Appian Support Contacts can configure SMS notifications for their own account to receive immediate alerts when Appian Support creates a critical case (P1) for their production environment. 

Instructions

Pre-Requisites

• You must be a Support Contact for the selected organization to opt in to receive SMS notifications. To update Support Contacts, see KB-2157.
• All Support Contacts must have a valid, reachable phone number associated with their profile. The phone number must use E.164 format: +<COUNTRY CODE><PHONE NUMBER>.To add this number, see KB-1558.
  • Example: +12025550123

Steps to Configure

1. Navigate to MyAppian and click on Support > Accounts.
2. Select the account you want to configure this feature for.
3. Within Related Actions, select Update Contacts Notified via SMS to complete the configuration.
4. Select Add Myself and consent to Appian’s Privacy Policy.
5. Select Submit.

Note: SMS notification settings can only be configured for yourself and cannot be configured on behalf of other users in your organization.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2026