KB-2291 Process models do not open if the site banner contains new line characters
| This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian. |
Symptoms
When trying to open any process model, the process model will be stuck on the loading screen.
Cause
This issue has been resolved via AN-245400 in Appian 24.4.
Action
Upgrade to the latest version of Appian.
Workaround
Eliminate any new line characters within the Site-Wide Banner.
Affected Versions
This article applies to Appian versions between 23.4 and 24.3.
Last Reviewed: January 2025