changing email smart service sender email

12 replies
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HI , on email smart service “from” dropdown in addition to the options specified in documentation there is also 2 entries that are environment specific (ie they are correctly updated when i deploy to a different environment.) Where is the associated email address of these email displays stored. I can’t find it in the custom.properties file or in admin console. Thanks very much

email

mathieud0001

Genius

Not sure if this is what you’re looking for: https://docs.appian.com/suite/help/26.9/Mail_Server_Setup.html#configure-the-from-field-for-emails-from-processes-and-process-models

timothybAuthor

Participating Frequently

Hi, Thanks for your response. The link talks about process model notifications. These and inbuilt email notification such as deployment, user creation use conf.mailhandler.ntf_sndr_addr from custom.properties.

However “Send E-Mail smart service does not use this.

mathieud0001

Genius

So this: https://docs.appian.com/suite/help/26.9/Mail_Server_Setup.html#set-the-default-from-email?

Not sure what your question question is though.

timothybAuthor

Participating Frequently

the relevant link is Send E-Mail Smart Service - Appian 25.2. Whenever I add a new instance of this smart service I get an additional From option of format Appian <Client> <environment type>. I am trying to find out where the associated email address is stored, so it can be changed. Thanks

sanchitg0002

Inspiring

Whenever I add a new instance of this smart service I get an additional From option

What do you mean by this? can you explain with the screenshot or any reference

timothybAuthor

Participating Frequently

arunkumara411233

Participating Frequently

The environment-specific email addresses may be configured in the application server's JavaMail session or SMTP mail settings rather than in custom.properties or the Appian Admin Console.

I would recommend checking the application server configuration and any environment-specific deployment scripts or configuration files that manage mail settings. The exact location depends on the Appian version and application server configuration.

Also, verify whether the two entries are custom sender addresses configured through the underlying mail infrastructure rather than built-in Email Smart Service options

arunkumara411233

Participating Frequently

The environment-specific email addresses may be configured in the application server's JavaMail session or SMTP mail settings rather than in custom.properties or the Appian Admin Console.

I would recommend checking the application server configuration and any environment-specific deployment scripts or configuration files that manage mail settings. The exact location depends on the Appian version and application server configuration.

Also, verify whether the two entries are custom sender addresses configured through the underlying mail infrastructure rather than built-in Email Smart Service options.

N

nareshs945

Inspiring

You can find more relevent informtion adding updating custome sender here- https://docs.appian.com/suite/help/26.9/Configuring_Custom_Email_Senders.html