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gopalakrig310061
August 11, 2023
Question

CSV Document Download WebApi is not working on Mobile App

  • August 11, 2023
  • 3 replies
  • 0 views

Hi Team,

I have configured a webApi to download CSV document on click, it's working when I use it in web browser but the same is not working when I use it in mobile device (Appian Mobile application).

Could you please suggest the alternative ways to achieve a document download on single click?

Thank you in advance

    3 replies

    stefanhelzle0001
    stefanhelzle0001
    August 11, 2023

    What do you mean with "is not working"?

    G
    gopalakrig310061Author
    August 22, 2023

    I have created a document download webApi and configured it in safelink in richtextIcon in interface. when this safelink is being clicked from browser (through site) it opens in a new browser window and it's working as expected.

    But when I click the same link through Appian mobile app, it redirects to mobile's default browser window. since the browser window doesn't have a active session it fails with Authentication error.

    hence I have asked if there is any alternative way to achieve single click document download .

    J
    jeank2536
    March 23, 2025

    Hi Gopalakrishnan G,

    Were you able to resolve this issue?

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