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A
ashwina0002
January 6, 2021
Question

DOcUSign to hold until all documents are not signed

  • January 6, 2021
  • 2 replies
  • 0 views

hello all,

We have multiple documents sending to user via DocuSign

and once it is approved we get back the document via WEB-API .... which is working fine 

but when one of the document is signed the web api is called and the process moves ahead...which shouldn't happen 

now we need something that keeps the web api on hold until all the documents are signed 

2 replies

pedro.simoes
pedro.simoes
January 6, 2021

Hi Ashwin, 

As far as I know, DocuSign does not allow you to send multiple "separate" documents in the same envelope. If you try to send multiple documents in the same DocuSign envelope, DocuSign will combine all the documents into one. This is per DocuSign's design. If you need to control and wait for multiple envelopes to be completed, you will need to handle that internally in the system that is calling DocuSign (in this case Appian)

A
ashwina0002Author
January 12, 2021

Thanks for the reply pedro, as of now I am using MNI to create multiple calls to the same integrartion to send multiple emails with single document each time until total count is zero 

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