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adityak731972
January 2, 2025
Question

Facing Error while integrating a start process web api

  • January 2, 2025
  • 2 replies
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I am experiencing an integration error while attempting to connect to a Start Process Web API within the same environment. I have tested the connection using Postman, and it works fine.

    2 replies

    keshavd5650
    keshavd5650
    January 19, 2025

    When you get a 500 Internal Server Error while calling the Web API from the integration object, it means the issue isn't with authentication but with how the Web API is handling the request.

    Here are some possible reasons for the error:

    • The data you're sending from the integration (like query parameters, headers, or the request body) might be different from what you tested in Postman. Make sure everything matches exactly, including required fields, formats, and values.
    • The integration might be sending null or unexpected values that the Web API isn't able to handle properly.
    • Check the Web API logic for any unhandled errors, like missing checks for null values, divide-by-zero errors, or issues with data validation.
      konduruc733182
      konduruc733182
      January 20, 2025

      Hello [mention:68ba39c81d2749abb19e813900e62964:e9ed411860ed4f2ba0265705b8793d05] 
      You might need to re-verify the payload structure that you have used here and the one in Postman. Check if there is any difference. Could you also post the Appian Payload request.

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