Outlook integration error

4 replies
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Hi all,

After following all the steps in https://docs.appian.com/suite/help/20.4/Task_Viewer_Add-in_for_Microsoft_Outlook.html to integrate Appian with Outlook, i get the following error:

I think maybe it's because the expected taskId is numeric and i'm getting alphanumeric taskId

My URL example:

Any suggestion?

C

carloss662Answer

Participating Frequently

This is probably causing issues: https://docs.appian.com/suite/help/20.3/Appian_Release_Notes.html#task-and-document-download-urls. Probably worth submitting a Support ticket to ask Appian to update the Outlook add-in. In the meantime, any chance you can try removing non-opaque URLs?

C

carloss662Answer

Participating Frequently

This is probably causing issues: https://docs.appian.com/suite/help/20.3/Appian_Release_Notes.html#task-and-document-download-urls. Probably worth submitting a Support ticket to ask Appian to update the Outlook add-in. In the meantime, any chance you can try removing non-opaque URLs?

jitendrap

New Participant

Hi Ignacio, were you able to find a resolution to this issue? It looks like this is still occurring even in 21.2. I'm not sure if this simply requires a change to the XML file being generated when enabling the Microsoft Office integration in the Admin Console, or it will require a code change within Appian.

I

ignacioa0003Author

New Participant

Hi Jitu,

i've created a ticket, the response support gave me was "the only supported versions of Outlook are Office 2016 for Windows and Office 2016 for Mac". I was using Office 365.

Regards!

jitendrap

New Participant

Wow, who uses Office 2016 now? This integration needs to be updated or removed if this is the case. Thanks for the update!

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