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muhammadh669742
New Participant
Oct 13, 2023 5:47 PM UTC
Question

Outlook Integrations

Using integrations, I am retrieving outlook emails, but only receiving 255 characters rather than the whole body. Is there any way to get the whole email body?

3 replies

mathieud0001
mathieud0001
Genius
Oct 14, 2023 1:53 PM UTC

How are you retrieving emails from Outlook - you are using the Graph API directly or are you using the Mail Poller plugin?

muhammadh669742Author
New Participant
Oct 16, 2023 9:28 AM UTC

We are using Graph API through Appian Integration object.

anirudhn2921
anirudhn2921
New Participant
Oct 16, 2023 2:57 PM UTC

The message body in the Search API endpoint is limited to 255 characters. To work around this limitation, you can make two separate API calls. First, retrieve the "hitid" property of the message in one call(using search endpoint). Then, use this "hitid" in a second call to the message endpoint to obtain the complete message body.

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