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mohammedfarazu075443
February 21, 2024
Question

Receive mail configuration causing huge tomcat logs due to recurring

  • February 21, 2024
  • 2 replies
  • 0 views

Hi ,

we are facing an issue with huge tomcat logs size after enabling the recieve email configuration in our project.

in the tomcat  logs I see the following recurring error

ERROR com.appiancorp.mdb.EmailHandlerBean - Error receiving message in EmailHandlerBean MDB
javax.mail.MessagingException: Message could not be sent;
Caused by: com.appiancorp.messaging.ProcessRouteMissingException: APNX-1-8001-001: No Process Routing Information Provided: Needs one of DestinationEventPersistentID, DestinationProcessID, DestinationPMID, DestinationPMUUID

This doesn't make much sense since the only process model UUID that I have receiving emails has been added to the custom properties file already.

What could be the issue here?

2 replies

davidj137213
davidj137213
February 22, 2024

Maybe you forgot brackets in your email or is related with some configuration issue?

https://docs.appian.com/suite/help/23.4/Mail_Server_Setup.html

It seems that Appian is not finding the properties included in the msg

srmm0001
srmm0001
February 24, 2024

Possible Causes of Error:

  • Incorrect UUID in custom.properties: Double-check the Process Model UUID for accuracy and ensure there are no extra spaces.
  • custom.properties not updated on server: Make sure the modified custom.properties file is correctly deployed to the server.
  • Incorrect mailbox in Receive Email smart service: Verify the mailbox settings are accurate.
  • Missing mailbox permissions: Ensure the Appian service account has read/delete permissions on the mailbox.
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