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yanivb0001
January 19, 2022
Question

An unknown error has occured while loading the process ERROR

  • January 19, 2022
  • 8 replies
  • 0 views

Hi everyone 

i have an error that i dont understand , why it is throwing this error when i am debbuging the process ?  it s even not showing errors in the console . so how can i know what is the reason of this  problem ? 

everything worked before , i dont know what happen ?

anyone know what i need to do ?? 

8 replies

harshitb6843
harshitb6843
January 19, 2022

Hi there,

I too have faced this problem multiple times but couldn't find the root cause of this problem. Can you try opening this instance from the monitoring view? That sometimes solves the problem for me. Also, you can check for error logs that might have been generated. 

Y
yanivb0001Author
January 19, 2022

i dont understand because its not showing me errors logs

peter.lewis
peter.lewis
Employee
January 19, 2022

I think the other poster meant to check the stdout log: https://docs.appian.com/suite/help/latest/Logging.html#application-server

Also is it possible that the process is getting archived / deleted immediately or that the security on the process instance is changing to revoke your permission to see it? I've seen these errors show in both of those scenarios.

antons0003
antons0003
June 9, 2023

Hello. I'm learning Appian from scratch and not sure I can help, but I can suggest some common practices to debug an error:
1) Please, provide there reproduction steps in details
2) As an additional option, you could submit a ticket to Appian Community if error still not resolved, so community could check it, if it's a bug in the system
3) Please, share the browser you use (Chrome, Safari, Mozilla or other), try to invalidate cache and restart it. Also, you can clear cookies
4) Look through the developer console of browser (usually, F12 on most of the browsers)
That is all I can help
Best, Anton.

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