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ankitab0002
New Participant
February 4, 2021
Question

Character Limit for generating email body for Outlook

Hello, is there any character limit for generating the outlook email body structure? I have created a rule to generate the email body content, but it doesn't pop up the outlook email message after a certain limit of characters. If there is a limit, can we increase it or any other workaround? Thank you. 

    1 reply

    kais
    kais
    New Participant
    February 8, 2021

    Hi,

    Indeed there is a limit as described in the documentation (docs.appian.com/.../Send_Email_Smart_Service.html):

    NOTE: Email messages that are larger than allowed by your mail server (or service provider) fail without error notification, and do not trigger an activity exception

    Therefore, i suggest you either check your Email Server settings, or you can try it using a HTML template. As far as i remember, the template will not add to the mentioned size limit but I'm not 100% sure here.

    HTH,

    Kai

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