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shubhamy3376
August 6, 2024
Question

If user account is deactivated for tasks

  • August 6, 2024
  • 5 replies
  • 0 views

Hi Everyone,

If the user is assigned more than 1000 tasks and if his account gets deactivated and he left. How can we reassign to those assigned tasks or what will happen to those tasks.

    5 replies

    prasantap0900
    prasantap0900
    August 6, 2024

    You can configure escalation 

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    daiw
    August 6, 2024

    Ideally, you would build a common process for handling deactivations. So using the deactivate user node as part of a process ...

    https://docs.appian.com/suite/help/24.2/Deactivate_User_Smart_Service.html

    you would then run a task report within the workflow to find the allocated tasks, and then reassign. You would need to know who to reassign to, but this can all be built in as part of workflow logic. Remember to check any database tables that require the user value to also be reassigned.

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    shubhamy3376Author
    August 6, 2024

    is there any way to reassign tasks because assigning tasks manually will be cumbersome.

    prasantap0900
    prasantap0900
    August 6, 2024

    With the help of escalation, you can re-assign.

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