Skip to main content
markkennethn0001
April 16, 2025
Question

Issue on sync record smart service for service backed record type.

  • April 16, 2025
  • 2 replies
  • 0 views

I created a service backed record type with sharepoint list as data source.

The record type is sync enabled.

New list is created or updated frequently from sharepoint list on a day.

So daily sync is not enough.

The client wants to have an option like a button to trigger sync right away.

So far, I already configure sync option for the record type.

And created a process model to trigger the sync

The issue is only the records available in my record type gets sync on updates.

But the record I newly created in sharepoint list dont get sync in my record type.

Appreciate the help you could extend to me. Thanks

2 replies

stefanhelzle0001
April 16, 2025

Did you consider to add a workflow to sharepoint to trigger an update in Appian?