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saurabhk7950
May 17, 2023
Question

Managing Notifications Burn-out.

  • May 17, 2023
  • 9 replies
  • 0 views

Hi Everyone,

Is there a way for the end-users of the Appian application to adjust the frequency as well as the capability to turn on/off email notifications from the front-end in the long run? 

Thanks 

9 replies

stewart.burchell
stewart.burchell
May 17, 2023

Individual Users can self-serve their notification preferences (go to Profile/Settings):

Note; this only applies to those notifications that are auto-generated by the Appian base platform. Anything that is custom-built into an application will require a custom solution.

    mathieud0001
    mathieud0001
    Brainy
    May 17, 2023

    Another option is to create filtering rules in their email.

    S
    saurabhk7950Author
    May 17, 2023

    Hi Mathieu, so this would require another process model to handle the incoming emails. Please suggest

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    May 17, 2023

    Maybe rethinking your notification design might help. Users should only get necessary notifications. Think of a user who works the whole day in the Appian application. Does he need to be notified of each and every new task? Then think of a manager who only has one task a week. What about him?

    S
    saurabhk7950Author
    May 18, 2023

    Hi Stefan, that's exactly the reason why I reached out for suggestions.

    Configuring the notifications at a user persona/role/group level is manageable, but each individual wanting to change the frequency of the reminders of their interest, is something that I would like to have a best solution designed. 

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    May 18, 2023

    That is exactly what I am talking about. You should not make this an individuals choice. I know that this is what people want, but this is only because of how things where in the past. Your challenge is now, to pick up this doubts and transform this into something new giving people a chance to adapt.

    Try to classify roles and groups into 2-3 groups and make sure to nag people only when necessary. And try to limit the number of people notified. Each email will cost around 5 minutes of attention. Make sure this time is well spent.

    This is my typical approach ...

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