Skip to main content
akshays0010
akshays0010
January 26, 2022
Question

Movement of my L1 Credential

  • January 26, 2022
  • 2 replies
  • 0 views

I have recently changed my organization, wanted to move my L1 credential from one email to another. I am unable to create a Case for that, it is coming unable to access support. so, i have mailed the support team. No reply from them. what I should do now?

    2 replies

    agamb0001
    agamb0001
    January 26, 2022

    Hi akshay,

    Generally Appian Support replies within 2-3 working days. But, if they haven't replied,

    I would suggest you to either,

    Call them on their support number and ask an update on your case number / they can create a case for you, or

    Reach out to your organisational point of contact and they can have it escalated for you.

    You can get the support contact from here (available at: https://appian.com/resources/support.html) :

    Phone And Email Support

    Contact Appian technical support by calling your local support team:

    • Americas: +1 703 442 1066
    • APAC: +61 285 203 042
    • EMEA: +44 20 3695 0246
    • France: +33 184 886 650
    • Italy: +(39) 0230451913
    • Singapore: +65 3158 1663
    • Spain: +(34) 910762836

    Contact Appian Support directly by emailing support@appian.com.

    harshas2775
    harshas2775
    Brainy
    January 27, 2022

    Try resending the email to support@appian.com. If they missed it it will be a good way to follow up or remind them of your migration request.

    Terms & ConditionsAccessibility statement