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girlc0001
May 29, 2024
Question

Sync Record Smart Service how to work

  • May 29, 2024
  • 6 replies
  • 0 views

Hi 


Please tell me how to use sync record smart service.

here is my configure result.

I got a error. I do not know what is causing issue

6 replies

shubhama926776
shubhama926776
May 29, 2024

You need to use the primary key of the TEST_REG record type as the identifier.
Does '1' represent a primary key for any record?
Additionally, verify that the data type of pv!identifiers matches the data type of the TEST_REG record type's primary key.

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    girlc0001Author
    June 1, 2024

    [mention:dea33493db6342c9a73dc108d45120c0:e9ed411860ed4f2ba0265705b8793d05] 

    Thanks, it worked for me

    shubhama926776
    shubhama926776
    June 3, 2024

    [mention:4187e9f2c0404e4aa25182e3f69c4c03:e9ed411860ed4f2ba0265705b8793d05]  For future reference, could you tell us what the issue was?

    stefanhelzle0001
    stefanhelzle0001
    May 29, 2024

    The field "Record Type" is named like this, because it expects you to pass a reference to a record type. Use "recordtype!ABC_YourRecord" to do so.

    BTW, the documentation is pretty clear on how to use this smart service.

    https://docs.appian.com/suite/help/24.2/Sync_Records_Smart_Service.html

    peter.lewis
    peter.lewis
    Employee
    June 3, 2024

    Yeah agreed with Stefan - you should just pass in the record type directly. I think it's really unlikely that you would need a process variable for the record type, since you don't really need to dynamically choose the record type to sync here.

    Also even though the message mentions "Invalid record type [identifer=]", this actually has nothing to do with the "identifiers" parameter, it's just saying that your record type isn't provided.

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