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girlc0001
Inspiring
May 29, 2024
Question

Sync Record Smart Service how to work

  • May 29, 2024
  • 6 replies
  • 7 views

Hi 


Please tell me how to use sync record smart service.

here is my configure result.

I got a error. I do not know what is causing issue

6 replies

shubhama926776
shubhama926776
Brainy
May 29, 2024

You need to use the primary key of the TEST_REG record type as the identifier.
Does '1' represent a primary key for any record?
Additionally, verify that the data type of pv!identifiers matches the data type of the TEST_REG record type's primary key.

शुभम्
    G
    girlc0001Author
    Inspiring
    June 1, 2024

    [mention:dea33493db6342c9a73dc108d45120c0:e9ed411860ed4f2ba0265705b8793d05] 

    Thanks, it worked for me

    shubhama926776
    shubhama926776
    Brainy
    June 3, 2024

    [mention:4187e9f2c0404e4aa25182e3f69c4c03:e9ed411860ed4f2ba0265705b8793d05]  For future reference, could you tell us what the issue was?

    शुभम्
    stefanhelzle0001
    stefanhelzle0001
    Brainy
    May 29, 2024

    The field "Record Type" is named like this, because it expects you to pass a reference to a record type. Use "recordtype!ABC_YourRecord" to do so.

    BTW, the documentation is pretty clear on how to use this smart service.

    https://docs.appian.com/suite/help/24.2/Sync_Records_Smart_Service.html

    peter.lewis
    peter.lewis
    Employee
    June 3, 2024

    Yeah agreed with Stefan - you should just pass in the record type directly. I think it's really unlikely that you would need a process variable for the record type, since you don't really need to dynamically choose the record type to sync here.

    Also even though the message mentions "Invalid record type [identifer=]", this actually has nothing to do with the "identifiers" parameter, it's just saying that your record type isn't provided.

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