Question

Issue while creating an email file with the 'Create EML File from OOTB Poller' smart service

Forum|Forum|1 year ago
December 23, 2024
3 replies
0 views

Hi,

We are using a styled text editor for the email body. Once the "Send Email" button is clicked, the email is sent, and an EML file is created. The emails in both Spanish and Portuguese are being sent correctly, with proper spacing and special characters appearing as expected in the translations. However, when generating the EML file, we encounter an issue where special characters are replaced with question marks or empty boxes. Additionally, spacing and line breaks are not preserved; instead, the content appears as a single paragraph when the EML file is opened. We are using the "Create EML File from OOTB Poller" Smart Service to create EML File. In English is working properly and we are facing issue in Spanish and Portuguese

mathieud0001

Are you referring to this plugin?

[mention:409acf83646f4d08853d19f8726c9db7:f7d226abd59f475c9d224a79e3f0ec07:label=Create%20%26amp%3B%20Read%20Email%20Files%20Utilities]

Also just curious as to why you need to generate an eml file?

somasundaram.d

Did you check if line breaks (\n or <br>) and formatting are preserved in the EML content from styled text editor's HTML content for Spanish and Portuguese emails. Also check the if it is "UTF-8" encoded.

M

mohammeda8382

Hi [mention:a281a261dfa84f29857af6c5e0627927:e9ed411860ed4f2ba0265705b8793d05],

I too have the same issue, were you able to arrive at a solution for this ?

[mention:57fc948ec4c44d7fbda6e5509555d197:e9ed411860ed4f2ba0265705b8793d05], Additionally, we found that the charset in such emails were Latin1/iso-8859-1. We tried to update the charset to utf-8 in the process before generating EML with the plug-in, still the characters are not rendered properly in the generated EML.

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