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February 4, 2022
Question

MS Outlook 365 Connected System not working

  • February 4, 2022
  • 3 replies
  • 0 views

Hello Appian expert,

We want to send emails from Appian using Outlook 365 account.

For that, we tried using MS Outlook 365 connected system and followed all the account set-up steps. but the connected system is not able to validate credentials and returns 'Invalid Access'

Steps: 

  1. Login to Azure AD, go to ‘App Registration’ and create a new app. Use the generated Client ID and Tenant ID from that app into the connected system
  2. Generate client secret from ‘Certificates and Secrets’ and pass it as input
  3. In the ‘API permissions’ option, click on ‘Add permission’ > select the Microsoft Graph API > Add (Application) Mail.Send permission
  4. Use emailaddress@domain.onmicrosoft.com email id

To confirm, we are able to use the same account using MS Graph Explorer and successfully send emails.

My questions:

1. Have you used this connected system and if so, please share any of the steps we missed?

2. What are the alternative options to send Appian emails from an EWS 365 account?

3 replies

andrewh0007
February 4, 2022

This is a little bit of a stab in the dark but what is the scope you are using in the connected system?

tjrs0001Author
February 4, 2022

Hi [mention:e70b14ab0a7346dab1a7041b57706860:e9ed411860ed4f2ba0265705b8793d05]

There is not field called scope in this connected system.

Please check the configuration available in this plug-in

hirushiharant0001
June 7, 2024

Hi [mention:186fb9601d6d4d8a9823d09c313c4354:e9ed411860ed4f2ba0265705b8793d05] ,

Did you got the solution for this?