Read MSG plug-in returns blank html file as its output

Question

Hi everyone,
I'm having an issue with Read MSG plug-in that the generated output .html document is coming out blank. The .msg file itself does have content in it though. I config the Read MSG node as guided in the plug-in documentation. The generated document (output html file) was stored in a process variable. When I download that html file from Appian folder and open it, it is a blank file.

This is the original msg file:

And below is the generated html:

I'm looking for a solution to solve this issue or a workaround way for me to convert .msg to html. Does anyone have any idea? 
Thank you

stefanhelzle0001 · Accepted Answer

Welcome to the email-hell ! When I need to implement something like this, I first try to define a safe path in which I know things work. Then I develop a few checks to validate that such an email is on-track, and only process "good" emails. Everything else goes to a manual check.

Depending on the actual numbers of good vs. bad email, I might try to optimize this.

stefanhelzle0001 · Answer

Did you open that HTML file in a text editor (not MS Word)? It is possible to create a valid HTML file which still only shows a blank page when opened in browser.

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