Skip to main content
December 30, 2024
Question

Unable to get data using the log Reader Plugin

  • December 30, 2024
  • 9 replies
  • 0 views

I used log reader plugin to get the logout details of all the member  of that application. The plugin is working fine in the lower environments(dev and test) but it is not working fine in the production environment.
What can be the solution for this

9 replies

venkatrea696188
December 30, 2024

Are you passing correct CSV path for reading ??Check tomcat logs you might found something there.

December 30, 2024

Hi venkat I am using the same path in dev and test there it is working fine can it be different for production

venkatrea696188
December 30, 2024

Depends on the number of servers you have and are you using any filters on the file?? Like filtering by date (check whether you Passing it in correct format or not) 

mathieud0001
December 30, 2024

It is very likely that your production might be in a high availability configuration.

See here on how to deal with that: community.appian.com/.../access-to-logs-from-other-appian-servers

January 2, 2025

sure Mathieu I will check that and back to you