Question

Alert mail:"A task is unassigned"(only in the production environment)

Forum|Forum|2 years ago
June 11, 2024
5 replies
0 views

I am receiving an alert mail saying "A task is unassigned".

Does anyone know how to resolve this?

This error email occurs only in the production environment and cannot be reproduced in the development environment, so I would like to get as many clues as possible.

davidj137213

Differences between envs? How do you assign the task?

I guess it's related with a security issue..... check groups, permissions, assingment tab in user input task.....

M

misak0001Author

Thank you for your reply.
We found that the assignment destination was null under certain conditions, and we were able to correct it and prevent the alert mail from being sent.

But problems still remain.

There are a test application and a production application in the same development environment, but an alert mail is sent only when the corresponding process model is copied and executed within the test application, and the alert mail is still not sent within the production application. Unable to reproduce.

Since the environment is the same, I think it is due to a difference in the application, but I am having trouble identifying the difference.

Can you think of any clues?

Y

yogip3177

As mentioned by [mention:30e9241b4c1c4c17b116ff972a939045:e9ed411860ed4f2ba0265705b8793d05], the issue is mostly related to security. However, we were getting this error If the process got cancelled (i.e. some other process cancels the process having a user task). Check this scenario also.

M

misak0001Author

Thank you for your reply.
An alert mail may also occur when a process is canceled. informative.

As I replied to davidj3759, I still have a problem, can you think of any clues?

davidj137213

Are you using the same users and groups in both applications? or each one has his owns?

Sign up

Login with SSO

Login to the community

Login with SSO